SERVICES → DAMP & MOULD → DAMP & MOULD SUPPORT
Damp & mould support, from identification to resolution
Yuno helps property professionals identify, manage and resolve damp and mould risks across individual properties and entire portfolios, with ongoing monitoring to help prevent issues from becoming complaints, claims or enforcement problems.
Why damp & mould needs active management
Damp and mould is not just a maintenance issue. Property conditions, recurring defects and unresolved complaints can create serious risks for residents and property managers.
Managing it properly means identifying issues early, understanding what action is required, keeping clear records and making sure problems are followed through rather than treated as one-off repairs.
For larger portfolios, that becomes difficult to manage consistently without a clear process and visibility across every property.
HOW IT WORKS
How Yuno supports you
Step 1
Identify
Identify properties where damp and mould issues, risks or reported problems require attention.
Step 2
Assess
Understand the issue, its severity and what investigation or action is required.
Step 3
Act
Coordinate the appropriate next steps and support the process of getting the issue resolved.
Step 4
Track
Keep a clear record of actions, outstanding requirements and progress for each property.
Step 5
Monitor
Maintain ongoing portfolio visibility so recurring or unresolved issues do not disappear from view.
What's covered
Damp & mould identification. Identify reported and known damp and mould issues across individual properties and portfolios.
Portfolio monitoring. Maintain visibility across multiple properties and highlight where action is still required.
Case tracking. Keep issues, actions and progress organised rather than scattered across emails, spreadsheets and individual teams.
Resolution support. Support the process from identifying the problem through to the actions required to resolve it.
Ongoing risk monitoring. Continue monitoring after the initial issue so recurring problems and outstanding actions remain visible.
From complaint to resolution
Damp and mould cases can involve more than identifying a physical problem. Property managers need to understand what has been reported, what action has already been taken, what still needs doing and whether the issue has actually been resolved. Yuno brings that information together so teams can see the status of each case and act before an unresolved issue becomes a bigger problem.
What do you need help with?
I have a damp or mould issue now
Help understanding the issue and the next steps needed to get it resolved.
I need better visibility across my portfolio
See damp and mould issues, outstanding actions and progress across multiple properties.
I'm dealing with recurring problems
Keep previous issues and actions visible so recurring cases can be identified and managed properly.
I need a better process for my team
Create a clearer way to identify, track and manage damp and mould cases from report through to resolution.
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